Unified Communications as a Service or UCaaS is, indeed, an ingenious solution—for it combines the power of video, text, and telephonic communication into one user-friendly software suite. From enabling collaboration, to driving revenue generation, to improving customer service, all while reducing costs, UCaaS is quickly saturating the business world.
However, there is no one way businesses can choose a particular UCaaS solution. In the end, it's all about personalisation. What is important is to choose the right UCaaS provider. But, with hundreds of vendors available in the market, it is tough to judge a vendor from superficial values—it requires a deeper understanding of the multiple variables at play, including your requirements. When it comes to the successful selection and implementation of UCaaS tools, business owners must be thorough in their research to avoid falling into unwanted pitfalls. Here, we discuss some of the things owners should keep in their mind while exploring UCaaS solutions: #1 What exactly are my business requirements? Quite often, IT leaders talk about the adoption of UCaaS to simplify and streamline their diverse communication network. While this is a good idea, this is the only service they know about. They are unaware of what other capabilities UCaaS can provide, and how their business can benefit from them.
Another important factor to keep in mind is the location of the vendor's Session Border Controllers (SBCs). SBCs act as routers between businesses and customers. This enables only authorised calls and ensures the best quality of communication. If the SBCs of vendors are located outside the coverage area, it could lead to quality issues as calls would be routed back and forth across the globe. It is also essential to ask vendors about crisis management protocols, in the case of Internet outages. #2 How will UCaaS shape the end-user experience? UCaaS is built to enhance end-user experience. Be it employees using it to better manage their teams, or consumers using it for better customer experience, UCaaS must deliver on these aspects. This can happen after businesses spend time drafting proper strategies to improve RoI.
The right provider is essential to the successful migration and execution of a UCaaS system. While most of these providers offer similar services, a careful evaluation can help you match with the correct fit.
Final Thoughts The COVID-era pushed businesses to experiment with remote working models. As businesses realise the benefits of this model, more and more will want to use it to their benefit. Thus, tools like UCaaS are needed to enable businesses to seamlessly make a shift to a work from home setup. This also means that it becomes prudent for businesses to start thinking about their needs right now! To know more about how our UCaaS services can help you get personalised options for your businesses, get on-call with our cloud experts at 1-800-346-4974 or drop an email at [email protected]!
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