Retailers today face intense competition. With the rise of more online retailers than ever before, including high-street brands, it is important for retailers to take down any barriers that may prevent customers from getting in touch when they want to.
Particularly during COVID-19, retailers may not have had their physical stores open for customers. Such scenarios highlight the need for a backup strategy that considers buyers that prefer speaking to live agents before finalizing the purchase. Customers also expect retailers to be contactable outside of their physical premises, especially with the rise of online shopping. Therefore, no matter how your business functions, a free phone number will only help you grow! There are many benefits of a free phone number for modern retailers. We’re going to take you through just a few of these to see how the solution can boost your business. Break down communication barriers with 0800 numbers Customers love retailers who’re readily available and easy to reach. If contacting you is an expensive endeavor, potential clients are less likely to make that all-important initial contact. They don’t know if your interaction will be fruitful, so why waste money for an indefinite cause? By deploying a toll free number, you are eliminating those barriers and ensuring that every customer can contact you for free. This means more leads will reach your customer service or sales team, and you’ll have more opportunities to support customers or sell them new products. With increased communication opportunities, you have higher chances of solving customer problems before they escalate. If a buyer is already unsatisfied with your product or service, having to pay to call you for issue resolution will not help matters. By removing the communication barriers with an 0800 number, you are making it simple for customers to talk through their issues with you, giving you a much better chance of solving the problem before losing that customer altogether. Open up your business to national/global clientele An 0800 number doesn’t just open up your business to customers in your area. It will also leave national or international customers free to call you at no cost to them. This opens up a whole new pool of customers you can promote your products to. Having clients across the world will certainly increase your profits! Since 0800 numbers are professional and don’t set up a local bias, clients from around the world can contact you without feeling restricted by their—or your—location. Using CallCenterHosting’s online portal, you can see clearly where your calls are coming from and can use this information to inform your marketing campaigns. For example, if you see a large number of customers starting to call you from one area or country in particular, then you can concentrate your marketing efforts in this area to try and capitalize on the interest you are generating in this region. A simple free phone number can help your business grow exponentially. You can open your doors to a whole new group of clients who’d like to buy from you and you’re much likely to keep them happy. Small business? Appear bigger and more established Even if you are a smaller retailer, operating out of just one store or completely online, it doesn’t matter when you have an 0800 number. You may have experienced this: you’re searching for a product and come across a brand you haven’t yet heard of. The fact that this company uses a free phone number gives you a sense of its credibility and you assume it’s a nationally operating business. It then becomes less important where that company is physically located, as they have a toll free number signalling that they operate nationally. Having a toll free number, even when you are a small business, creates the impression of a larger, more reliable and well-established company to consumers. With this impression, you are not limited to just local customers who may be supporting your small business (while this is great) and you can cast your net wider to bring in new clients from across the country. Another reason for a small business to have an 0800 number is that customer communication is paramount to a small business’ success. Often, smaller businesses are more attractive to consumers as they offer a more personalized service than their multi-national counterparts. By providing customers with a toll free number, you allow them to call you and communicate freely with no barriers—meaning you can ensure that you are engaging with customers at every step of their buying journey and creating loyal relationships so you can re-engage with them at a later date. Increase brand trust with toll free numbers Whether you are a new retail business, or completely online, customers will be suspicious if you have no phone number or contact information readily available. Having a phone number where customers can reach you is a simple way to increase their trust, but a toll free number can elevate this further and let customers know that you are willing to help them, even if they have to bear the costs. Customers who come across your website with no knowledge of your brand will realize that you have opened up the lines of communication for them, and this will help dispel any doubts they may have had about your reliability, or the quality of your products and services. While 0800 numbers are a great way to attract new customers, they can also help retain existing clients. Depending on the type of retailer you are, you may sell products of high value that last for years. Therefore, customers may need to contact you from time to time for support, parts, or anything else. By having this toll free number, you are keeping yourselves available to the consumers throughout the lifetime of their purchase. When customers find it simple to deal with you, they are much more inclined to buy from you again in the future or purchase add-ons. How do I get a toll free number? That’s easy! With CallCenterHosting’s call center solutions, you can quickly and easily add a toll free number to your phone system and start reaping the rewards right away. We can help you make the most of your 0800 number, too, by giving you access to plenty of useful reports and analytics that will help you tweak your strategies and improve business performance. We also give you the power to add and remove phone lines as and when you need them, making it easy for you to scale up and down to meet business requirements. There really are no limits to how much you can grow your business with a hosted phone system, and we will work with you to make sure your cloud phone system grows with your business.
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Doing a retail business and making it branch out among competitors requires customer attention. Every retail business owner wishes to launch multiple chains across the globe. But, doing so can be quite daunting and sometimes challenging.
There are many ways to make a multi-store retail work in a streamlined manner. Also, big businesses need an established system of contacting line that reaches out to as many people as possible. For such growing companies, there arises a need to have a single contact number that is accessible and easy to remember. Such a free-to-call number for customers is known as a toll-free number. A toll free number is not any ordinary phone service provided to the customers to reach out to retail businesses. This specially-defined phone number allows your customers to be able to reach out to your retail business without the need to considering expenses behind the call. What is a Toll Free Number? A toll free number is a standard phone number of particular formats for a business. This specially-coded number can be used by a firm to place calls to their buyers or make it available to the prospective customers. Also, these numbers do not cost anything to the callers. Having a toll free number creates a positive image of the firm having a professional stature. So, if you want to be identified as a stable multi-store retail business, it is recommended that you get one toll free number of yours. Also, getting a coded, free to contact phone number for your business will surely uplift your sales graph. How do these Toll Free Numbers Work? To understand the importance of a toll free number for a multi-store retail business, it is necessary to know how these numbers work. These numbers have specific meaning and logic behind their coded suffix digits. Let us take a look at how calls are routed and connected once a customer dials up a toll free number. Some simple steps involve no specific technical inputs. A buyer (in some cases, a customer) dials up a specially coded or here, the toll free number made public by a business or company. In fact, the telephone charges are handled by the company owning the number. The call made on this number gets transferred to one of the available agents ready to accept the phone calls. It is an easy way for callers to connect and get their issues resolved. Benefits of Toll-Free Numbers for Multi-Store Retail Business Now when it is evident what a toll free number is, there are various reasons that it holds with itself that benefits your businesses. It can be a topic of discussion on how a single number can shape the brand’s image and profit it. 1. Creates a Professional Image- Toll free numbers help make the name of the band in the market. The number can be used by your customers to chat and let you know about the common issues that your buyers are facing.Once you figure out the trends in the problems that most of your customers are facing, it gets easier to set up a good faith for your brand in the market. With such good faith, you get to imbibe a feeling of accountability among your buyers. 2. Build a Trust- If you dig deeper into the provisions that a toll free number brings with itself; you will be able to figure out how it helps in introducing a trust factor, which is very important in the retail business.A multi-store retailer would want its customers to rely on the brand name despite the competition in the same field. Although the toll free number is known as a business number, this name can display the business as a reliable retail firm and not any other small-operating business. 3. Nationwide Name- If you carefully look at a toll free number, you will observe that it has a unique combination of digits that represent a country code that directs the call to the intended country, city, or state. By doing so, you earn a nationwide image for your company. 4. Promising Customer Service- Every business owner considers customer service as an essential element that proves to be beneficial for the business. You can do so by getting in touch with your customers, by receiving their calls efficiently.Other than merely making offers and schemes, you can resolve their issues in the least period to enhance the customer satisfaction level. Remember that if you delay the resolution, it might bring harm to your brand’s image. 5. Portrays Professional Behavior- When it comes to handling customers for a better business, they must be treated on priority. When a customer calls or tries to connect, it is essential that the calls are neither missed nor left unresolved.Failing to keep up with the customer via a toll free number will lead to an adverse impact on your company’s image. 6. Competition Counts- Whenever a customer or a vendor is looking for a retailer to work with or buy from; they generally make comparisons among other firms. And the main element that they judge upon is the ease of accessibility. One who is easy to call or can be contacted without much hassle will be found worthy of doing business with. A toll free number not only acts as a reliable way for customers to reach out to a multi-store retailer but is also a sign of credibility. 7. Impactful Marketing- Rather than putting up large hoardings for the promotion of a single product or service for a short time, a retailing business can promote its toll free number where customers can put up queries regarding the latest offers. A phone number is seen as a reliable channel that is used to approach a company directly. 8. Future Growth- If a business owner foresees his/her business increase in number in terms of staff and stores, they must work with full dedication to reach a large team size. In doing so, they must be ready to provide complete support and solutions to the customers. A toll free number serves the purpose of bridging the gap between customers and a multi-store retailer. Bottom Line The above-explained benefits of toll free numbers prove to be beneficial to your retail business only when you consider the customer as the key element around which your business runs. Satisfying a customer and help them have good faith in you. When a company avails its customers with a service that does not cost them a dime, it is like initiating a trust-worthy relationship with them. As you might have heard, “business runs on trust,” the trust here is the consumer’s trust that they have in a business and its name. So when you own one or more toll free numbers, you are asking the audience to believe that you are available for all their queries, questions, or problems. |
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