Retailers today face intense competition. With the rise of more online retailers than ever before, including high-street brands, it is important for retailers to take down any barriers that may prevent customers from getting in touch when they want to.
Particularly during COVID-19, retailers may not have had their physical stores open for customers. Such scenarios highlight the need for a backup strategy that considers buyers that prefer speaking to live agents before finalizing the purchase. Customers also expect retailers to be contactable outside of their physical premises, especially with the rise of online shopping. Therefore, no matter how your business functions, a free phone number will only help you grow! There are many benefits of a free phone number for modern retailers. We’re going to take you through just a few of these to see how the solution can boost your business. Break down communication barriers with 0800 numbers Customers love retailers who’re readily available and easy to reach. If contacting you is an expensive endeavor, potential clients are less likely to make that all-important initial contact. They don’t know if your interaction will be fruitful, so why waste money for an indefinite cause? By deploying a toll free number, you are eliminating those barriers and ensuring that every customer can contact you for free. This means more leads will reach your customer service or sales team, and you’ll have more opportunities to support customers or sell them new products. With increased communication opportunities, you have higher chances of solving customer problems before they escalate. If a buyer is already unsatisfied with your product or service, having to pay to call you for issue resolution will not help matters. By removing the communication barriers with an 0800 number, you are making it simple for customers to talk through their issues with you, giving you a much better chance of solving the problem before losing that customer altogether. Open up your business to national/global clientele An 0800 number doesn’t just open up your business to customers in your area. It will also leave national or international customers free to call you at no cost to them. This opens up a whole new pool of customers you can promote your products to. Having clients across the world will certainly increase your profits! Since 0800 numbers are professional and don’t set up a local bias, clients from around the world can contact you without feeling restricted by their—or your—location. Using CallCenterHosting’s online portal, you can see clearly where your calls are coming from and can use this information to inform your marketing campaigns. For example, if you see a large number of customers starting to call you from one area or country in particular, then you can concentrate your marketing efforts in this area to try and capitalize on the interest you are generating in this region. A simple free phone number can help your business grow exponentially. You can open your doors to a whole new group of clients who’d like to buy from you and you’re much likely to keep them happy. Small business? Appear bigger and more established Even if you are a smaller retailer, operating out of just one store or completely online, it doesn’t matter when you have an 0800 number. You may have experienced this: you’re searching for a product and come across a brand you haven’t yet heard of. The fact that this company uses a free phone number gives you a sense of its credibility and you assume it’s a nationally operating business. It then becomes less important where that company is physically located, as they have a toll free number signalling that they operate nationally. Having a toll free number, even when you are a small business, creates the impression of a larger, more reliable and well-established company to consumers. With this impression, you are not limited to just local customers who may be supporting your small business (while this is great) and you can cast your net wider to bring in new clients from across the country. Another reason for a small business to have an 0800 number is that customer communication is paramount to a small business’ success. Often, smaller businesses are more attractive to consumers as they offer a more personalized service than their multi-national counterparts. By providing customers with a toll free number, you allow them to call you and communicate freely with no barriers—meaning you can ensure that you are engaging with customers at every step of their buying journey and creating loyal relationships so you can re-engage with them at a later date. Increase brand trust with toll free numbers Whether you are a new retail business, or completely online, customers will be suspicious if you have no phone number or contact information readily available. Having a phone number where customers can reach you is a simple way to increase their trust, but a toll free number can elevate this further and let customers know that you are willing to help them, even if they have to bear the costs. Customers who come across your website with no knowledge of your brand will realize that you have opened up the lines of communication for them, and this will help dispel any doubts they may have had about your reliability, or the quality of your products and services. While 0800 numbers are a great way to attract new customers, they can also help retain existing clients. Depending on the type of retailer you are, you may sell products of high value that last for years. Therefore, customers may need to contact you from time to time for support, parts, or anything else. By having this toll free number, you are keeping yourselves available to the consumers throughout the lifetime of their purchase. When customers find it simple to deal with you, they are much more inclined to buy from you again in the future or purchase add-ons. How do I get a toll free number? That’s easy! With CallCenterHosting’s call center solutions, you can quickly and easily add a toll free number to your phone system and start reaping the rewards right away. We can help you make the most of your 0800 number, too, by giving you access to plenty of useful reports and analytics that will help you tweak your strategies and improve business performance. We also give you the power to add and remove phone lines as and when you need them, making it easy for you to scale up and down to meet business requirements. There really are no limits to how much you can grow your business with a hosted phone system, and we will work with you to make sure your cloud phone system grows with your business.
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